With that, here is some great feedback I received last night from a happy broker. Dan Coleman (@DanielColeman on Twitter) is our Regional Vice President, a die-hard Baltimore Ravens fan, and a mediocre fantasy football enthusiast:
Dan Coleman handled a major problem for us between 4:00 p.m. yesterday and about 3:00 p.m. today! This was a major problem. He was patient, professional at all times, his eye on the target, which was to provide the buyer with outstanding service. As a result of his expertise our buyer/client will have a Happy New Year now. Our agent provided Dan the information he needed in order to resolve problem. Guess you can say this was an example of “team work” working!
This stuff happens every day. Contracts don't just happen, loans don't just get made, and settlements don't just occur on their own. And even when every party is doing their best, issues can arise. How we respond to the issue is what defines us and our industry.